EXCHANGES AND RETURNS

WHAT'S YOUR EXCHANGE AND RETURN POLICY?

ALL SWIMWEAR AND UNDERWEAR ARE EXCHANGEABLE AND RETURNABLE WITHIN 14 DAYS AFTER YOU RECEIVE THE PACKAGE. THE 14-DAYS POLICY START FROM THE DAY THAT YOU RECEIVE YOUR PACKAGE. IN ORDER TO EXCHANGE OR RETURN YOUR SWIMWEAR OR UNDERWEAR, IT HAS TO BE UNUSED, UNWASHED AND THE TAGS CANNOT BE REMOVED. PLEASE ALWAYS EMAIL CUSTOMERCARE@ELSAANDROSE.COM BEFORE MAKING AN EXCHANGE OR RETURN IN ORDER TO RECEIVE THE RETURN DETAILS - WITHOUT RECEIVING AN EMAIL FROM US WITH RETURN DETAILS + ADDRESS, THE RETURN WILL NOT BE VALID.

WHAT IF I WANT TO MAKE AN EXCHANGE?

EXCHANGES (AND RETURNS) ARE ACCEPTED WITHIN 14 DAYS OF RECEIVING THE PACKAGE. IF YOU WANT TO MAKE AN EXCHANGE, ALWAYS EMAIL CUSTOMERCARE@ELSAANDROSE.COM AND WAIT FOR INSTRUCTIONS (THE SAME APPLIES FOR A RETURN). FOR A NEW SIZE TO BE SENT OUT, YOU WILL PAY A DISCOUNTED SHIPPING FEE INSTEAD OF THE REGULAR SHIPPING FEE. YOU WILL ALSO COVER THE SHIPPING OF THE ITEM(S) BACK TO US.

WHERE DO I SEND MY EXCHANGE OR RETURN?

IT CAN BE SENT BACK TO THE UNITED STATES. FOR QUESTIONS, PLEASE EMAIL CUSTOMERCARE@ELSAANDROSE.COM

CAN I EXCHANGE OR RETURN THE ORDER EVEN THOUGH I'VE TRIED IT ON?

YOU CAN TRY ON THE BIKINI TOP AND EXCHANGE/RETURN IT. AS FOR THE BIKINI BOTTOM, UNDERWEAR, OR SWIMSUIT, ONLY IF YOU HAVE TRIED IT ON WITH PANTIES UNDER, AN EXCHANGE OR RETURN IS OKAY. 

I HAVE REMOVED THE TAGS AND WORN THE SWIMWEAR/UNDERWEAR. CAN IT BE EXCHANGED OR RETURNED? 

EXCHANGES AND RETURNS CAN ONLY BE MADE IF THE ITEM IS UNUSED (TRYING ON THE ITEM WITH PANTIES UNDER IS OKAY).

CAN I KEEP MY CURRENT SIZE AND WAIT FOR A NEW SIZE (EXCHANGE) AND COMPARE THE TWO BEFORE SENDING THE OLD ONE BACK? 

YES, YOU CAN. IF YOU WISH TO MAKE AN EXCHANGE, YOU CAN ALWAYS KEEP YOUR CURRENT SIZE UNTIL YOU HAVE RECEIVED YOUR NEW SIZE - THIS MAKES IT EASIER FOR YOU TO COMPARE THE SIZES. AFTER YOU HAVE DECIDED WHICH SIZE TO KEEP, YOU CAN SEND BACK THE OTHER SIZE. PLEASE ALWAYS EMAIL CUSTOMERCARE@ELSAANDROSE.COM IF YOU HAVE QUESTIONS ABOUT EXCHANGES OR RETURNS. 

HOW QUICKLY ARE EXCHANGES AND RETURNS PROCESSED?

YOU WILL RECEIVE A REPLY WITHIN 24 HOURS ON WEEKDAYS.

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